Case Study: Make-A-Wish America

Since 1980, Make-A-Wish America has fulfilled over 270,000 wishes for children with life-threatening illnesses and their families. Communication and collaboration are at the heart of what they do, as they rely on a vast network of over 27,000 active volunteers and 62 local chapters. Discover how Mitel is helping make those connections more simplified and more meaningful through mobile cloud technology.



  • Employees spread across local chapters around the country, including many who work at home
  • Needed to keep communications and travel costs to a minimum
  • Wanted a solution that could be quickly deployed so new employees/chapters could be on boarded easily and collaborate from day one


  • MiCloud
  • MiCollab
  • MiVoice Business


  • Reduced operational costs with a single, easy-to-manage system—the entire communications system can be managed by a single administrator
  • Delivered advanced features including single-number reachability, unified messaging and audio/web conferencing
  • Every chapter, from the smallest to the largest, now shares the same collaborative capabilities for greater efficiency and productivity
  • Lowered the cost of launching new chapters

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